Refund policy

Returns & Refunds

SHARPRO.biz provides product information, links to retail purchase options on Amazon, and support for business inquiries. Retail purchases are completed on Amazon. B2B orders are arranged directly following a quotation and written order confirmation.

Purchases Made on Amazon

For products purchased on Amazon, please submit return, refund, cancellation, or delivery requests through the relevant order in your Amazon account.

The applicable return period, eligibility requirements, and refund process are those shown for your specific Amazon order, subject to applicable law. Please follow the return instructions provided through Amazon before sending any products back.

Direct B2B Orders

For business orders arranged directly with SHARPRO and paid by bank transfer (T/T), cancellation, return, refund, and product claim arrangements are specified in the quotation, pro forma invoice, sales agreement, or other written terms agreed for that order.

Please confirm these terms before approving an order or making payment. Arrangements may vary depending on whether the products are standard, made to order, or customized.

If you experience an issue with a direct B2B order, please contact us through our Contact page and provide your order or invoice number, product details, and a description of the issue. Where relevant, please include supporting photographs. Please obtain return instructions before shipping any products back.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.

Contact:
https://www.sharpro.biz/pages/contact